We accept the following credit cards – Visa, Mastercard and American Express. You can of course also pay with your NOOR gift card.
For any purchase over NIS 500 – you can pay by up to 6 installments without interest.
Right after pressing checkout, you will need to fill in your details (the purchaser), and for delivery address you will need to fill in the receiver’s details (the one you are gifting). After that, you will need to select the shipping method followed by payment method. You will need to select “Use a different delivery address” and fill in the receiver’s details, while the billing details will have to be yours (the purchaser). The invoice will be sent to the purchase while the shipment will be sent to the receiver, where the delivery details have been filled in.
In order to cancel an order you have placed, please reach out to us using the make a claim page here on our website, e-mail email@example.com or over the phone. When reaching out please state your order number and reason for the cancellation and we will deal with it as soon as possible.
We deliver in the whole of Israel. For more information please go to our shipping and returns page here.
We deliver in the whole country within one working day (except for remote areas where it will take 2-4 working days), with ‘Gush Dan’ there is also the option of ordering and having the product delivered within the same day. The prices will range depending on shipping method, for more information please visit our shipping and returns pages here.
Upon placing the order online you will receive an email confirming your purchase. Once your order has been packed, you will receive an additional email confirming it has been shipped. Once shipped, the shipping company will reach out to you to arrange final delivery.
If you are not at home, there is an option to leave the parcel in front of your door, with a porter or with a neighbour. Note - in this case NOOR will not be liable for any loss or damages to the parcel.
This is only possible before the parcel has been shipped. If you would like to change the delivery address, please reach out to us here, and we will try to help to the best of our abilities.
We are trying our best to ensure all our customers are happy with the product they have received, however, if there is a desire to return or exchange a product we will do our best to help. Please reach out to us through the make a claim page on the website, email us at firstname.lastname@example.org or reach us via phone. More information can be found on our shipping and returns page here.
Unfortunately, this is not possible and only full sets can be returned or exchanged.
Of course, the NOOR gift card is the perfect gift for anyone who knows her or his own taste best. The gift card can be purchased here, just like any other product purchase. The gift card will be sent directly to the purchaser’s email who can then forward it on to the receiver’s email. Payment using the gift card is very simple – all you must do is fill in the promotional code at checkout.
Our website is secured to the highest standard, including for personal data. To avoid personal data breach we adhere to PCI and do not keep any credit card details on file.